Reference Requests
Reference services to those off-site are provided on a first-come, first-served and as-able basis. Recognizing that many users are now physically remote from the Research Center when assistance is needed, it is our goal to provide, as much as possible, full reference service for questions received. In order to do that at a level of excellence, we need as much information as possible, clear questions, and clear deadlines.
Whenever you receive a request for researched information by email, phone call, social media, etc., follow the below procedure.
Whenever you receive a request for researched information by email, phone call, social media, etc., follow the below procedure.
The submitted form automatically creates a task for the archivist in Asana and notifies them so they can determine and assign the course of action.
If you are assigned to a reference request, then the subtasks and updates will be tracked in Asana. Be sure to add appropriate comments and mark tasks and sub-tasks completed in the system. If you send the researcher an email in response, paste the content in a comment to the task. Include a comment stating how much time you worked on the request.
Updated: July 6, 2023
If you are assigned to a reference request, then the subtasks and updates will be tracked in Asana. Be sure to add appropriate comments and mark tasks and sub-tasks completed in the system. If you send the researcher an email in response, paste the content in a comment to the task. Include a comment stating how much time you worked on the request.
Updated: July 6, 2023
